Privacy policy
Last updated: August 26, 2026
At Sauna-Infrared, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
1. Information We Collect
When you use our website, place an order, or contact us, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Order and transaction details
- Information you provide when contacting customer support
- Website usage information, such as IP address, browser type, device information, and pages visited
- Cookies and similar technologies
We do not intentionally collect sensitive personal information unless it is necessary and permitted by applicable law.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments and prevent fraudulent transactions
- Provide customer service and respond to enquiries
- Send order confirmations, shipping updates, and other service-related communications
- Improve our website, products, and services
- Send marketing communications where you have provided appropriate consent or where otherwise permitted by law
- Comply with legal and regulatory obligations
- Protect our business, website, customers, and users from fraud or misuse
3. Payment Information
Payments may be processed by third-party payment providers. We generally do not store your complete payment card details on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.
4. Cookies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, and improve your experience.
Where required by law, we will request your consent before using non-essential cookies.
You can manage or disable cookies through your browser settings or available cookie preferences on our website. Disabling certain cookies may affect website functionality.
5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Payment processors
- Shipping and delivery companies
- Website hosting and technology providers
- Customer support and communication providers
- Analytics and advertising providers, where applicable
- Professional advisers and service providers
- Government authorities or law enforcement where required by law
We do not sell your personal information for money.
6. International Data Transfers
Because we sell to customers in the United States and United Kingdom and may use service providers located in different countries, your information may be transferred or processed internationally.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
When information is no longer required, we will take reasonable steps to delete or anonymize it, where appropriate.
8. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information, which can include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of certain information
- Requesting restriction of certain processing
- Objecting to certain uses of your information
- Requesting portability of your information
- Withdrawing consent where processing is based on consent
- Opting out of marketing communications
To exercise applicable rights, please contact us using the contact information provided on our website.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
10. UK Customers
If you are located in the United Kingdom, your personal information will be processed in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, where applicable.
Where applicable, you may also have the right to complain to the Information Commissioner's Office (ICO).
11. US Customers
Privacy rights for customers in the United States may vary depending on the state in which you reside.
Where applicable, we will honor rights provided under relevant state privacy laws. If you wish to exercise a privacy right, please contact us using the details provided on our website.
12. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
13. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.
We recommend reviewing the privacy policy of any third-party website you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
Any updated version will be posted on this page with a revised "Last updated" date.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us through the contact details provided on the Sauna-Infrared website.