Refund policy

At Sauna-Infrared, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible to return it for a refund, subject to the terms below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging and accessories.
• You must provide your order number and proof of purchase.
• The return must be approved by our customer service team before it is shipped back.

We reserve the right to refuse returns that do not meet these requirements.

How to Request a Return

Please contact our customer support team with your order number and the reason for your return.

If your return is approved, we will provide you with instructions for returning the product.

Please do not send products back without receiving return instructions first.

Return Shipping

Unless the item is defective, damaged, or we made an error with your order, return shipping costs are the responsibility of the customer.

If you received a damaged, defective, or incorrect item, please contact us before returning it. We will work with you to resolve the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.