Shipping policy

At Sauna-Infrared, we aim to make your order experience simple and reliable. We currently ship orders to customers in the United States and United Kingdom.

Shipping Time

Processing time: Orders are typically processed within 1–2 business days.
Delivery time: Estimated delivery is 3–5 business days after your order has been processed.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information when available. You can use this information to follow your package's progress.

Delivery Delays

While we work with reliable shipping carriers, we cannot guarantee delivery on a specific date. Delays caused by shipping carriers, customs, severe weather, public holidays, or other circumstances outside our control may occasionally occur.

If your order appears to be significantly delayed, please contact us and we will help you investigate the shipment.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order. If an incorrect or incomplete address causes a delivery failure or return, additional shipping costs may apply to resend the order.